Indicator 5 Toolbox

The term "ease of use" is not easily defined. Indicator 5 of the six core National Performance Measures (NPM) for Children and Youth with Special Health Care Needs states, "In order for services to be of value to CSHCN and their families, the system has to be organized in such a way that needs can be identified, and services provided in accessible and appropriate contexts, and that there is a family-friendly mechanism to pay for them. Thus, effective organization of services is a key indicator of systems development."

According to the 2005/06 National Survey of Children with Special Health Care Needs, 89.1% of families said services were easy to use. However, we know that families are having difficulty with finding, getting, and paying for certain services. These services may include mental health, dental, and respite care. The resources in this toolbox can help you secure funding, measure success, and identify innovative solutions for achieving Indicator 5.